This is my experience with Square-Enix FFXIV Game Master.
My character went stuck somehow, I can’t use spells, and cannot even logout. So I used in-game Call GM feature.
They responded my call very quickly (less than 5 minutes) — I was about to force quit the FFXIV process as my FC mate instructed me, but then the GM came and helped me out.
He also eventually showed up and greeted me in 3:35.
What a very good service from Square-Enix, much appreciated.
Big Little (Sargatanas)
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